Ethic DTC 12 STD Bearings

Delivery

We deliver to Latvia, Lithuania, Estonia next working day if orders were made before 14.00.

Here at Rideoo we want to make it as easy as possible for our customers to get the products they want.

In case the product you purchased won’t fit, we have worked on a simple, hassle-free returns process that makes it easy for our customers to return an unused product for exchange, credit or refund!

Simply click here for all the information regarding our returns policy and don’t forget our staff are always on hand to help you with advice on your next purchase! Simply drop us a line with any questions and our dedicated team will be happy to help!

RIDEOO service

Services offered by RIDEOO to our customers include:

•     Warranty service
•     Parts replacement
•     Repair of purchased goods
•     Maintenance of the purchased goods

If you have found a defect on the product bought from RIDEOO or the product needs repair/maintenance, we will organise delivery of your product to our service center for diagnosis (1-2 days after receiving the product).

1. Once the assessment is done you will be offered possible solution options, including timing and costs.
2. After receiving your affirmation, our master will start with the repair of your product.
3. Repaired product that is ready for the new rides will be delivered to you via our courier partners.

Shipment and delivery of the defective product is paid by the sender (10 EUR for two ways for the Baltic countries).

Please fill this form to apply for warranty.

Return

1. You have the right to cancel the contract without an explanation of the reasons within fourteen (14) days.

2. The right to refuse will end after 14 days from the date when you or a third party purchases the goods, except for the carrier and the person you indicated, received the goods in possession.

3. In order to use the right of withdrawal, you must inform us (for example, by mail or e-mail) you must inform us SIA "OMFY" to the address Dubultu prospekts 9-1, Jurmala, LV-2008, Latvia, by mail or email by address info@rideoo.com about the decision to withdraw from the contract.

4. For the term of the right to refuse to be respected, it is sufficient if you send your notice of the use of the right to cancel before the end of the term of the right to cancel.

5. To be eligible to use the right to return the product has to be in the condition it was bought.

Please send return/exchange request to support@rideoo.com

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